SHIPPING & RETURNS
SHIPPING POLICY
Standard Shipping
All orders placed before 12:00PM AWST (Mondays to Fridays, excluding public holidays) are generally dispatched on the same day. These are shipped Australia-wide through Australia post with an estimated delivery window of 4-6 business days with a standard fee of $12.
Free Shipping
The shipping fee will be waived for orders amounting to at least $80.
Delays or Interruptions
There may be delays to delivery if the postal service (Australia Post) experiences interruptions. Deliveries may also be affected during busy periods such as the EOFY and Christmas seasons. Should your order take longer than the estimated delivery window, you may contact our customer support team at marketing@tolife.com.au or (08) 9350 5688.
RETURN & EXCHANGE POLICY
The manufacturer makes every effort to ensure that its products are manufactured without any defect.
However, in the rare event of defects due to faulty workmanship or materials, we guarantee to repair or replace the product, or any part thereof, free of charge. The guarantee is granted to the original purchaser only and is valid for one year from the date of purchase. This guarantee does not apply if the
product is altered, repaired, or otherwise tampered with by unauthorised persons and/or is used other than in accordance with the manufacturer’s instructions and/or is subject to other than reasonable use of a product of its nature. This guarantee in no way affects your rights under statutory law.
If you think your product might be faulty or if any serious incident occurs in relation to this product, contact our customer support team at marketing@tolife.com.au or (08) 9350 5688.
You are entitled to a replacement or a refund for any major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please retain your receipt as proof of purchase.