FREQUENTLY ASKED
QUESTIONS

It could be due to 2 reasons: 1. The waste tank is full. 2. The product was used incorrectly. Make sure that the nozzle is between 30-60° from the face. (See photos)

You can use the Rite Aid Hydrogel Breast Discs for up to 12 hours or when the discs become cloudy or milky. For hygiene purposes, we recommend replacing the discs after 12 hours of use.

Our Rite Aid Hydrogel Breast Discs are made from food-grade and non-toxic materials: water (60%), propylene glycol, and polyurethan prepolymer. The product is vegan with no animal derivatives.

Our Rite Aid Nursing Pads are made of food-grade and non-toxic materials, including "super-absorbent polymer" and pulp, as well as non-woven fabric.

For hygiene purposes, we recommend cleaning or wiping the nipple area before and after use to prevent bacteria from building up. For more information, please read through the leaflet included in your Rite Aid Hydrogel Breast Discs pack.

In normal circumstances, the Rite Aid Baby Nail Trimmer filing head spins as it files the baby's nail. As part of its safety feature, the rotating head stops when too much pressure or force is used on the baby's fingers or nails. The device stops when this happens to prevent any unwanted distress on baby.

Filing heads are sold in four packs with 4 different types and colours for different age ranges. You can email marketing@tolife.com.au for any specific or special requests.

Unfortunately, no. The Rite Aid Baby Nail Trimmers are designed for babies.

With the device turned on, press the mode button located on the left side of the thermometer to change the measurement mode. The current mode will be displayed on the screen: Please read the instruction manual before using the device.

Turn on the device, then press and hold the “MODE” button on the side of the device for 2 seconds, until “F4” displays on the screen. Press the “MODE” button again and “F5” should show on the screen. Press the “MEM” button to select Celsius (°C) or the power button to select Fahrenheit. Please read the instruction manual before using the device.

No, do not submerge the device in water. Although the thermometer can measure the temperature of liquids, it can only read the surface temperature.

Can we clean the silicon tips of the Rite Aid Nasal Aspirator and the waste tank through a steriliser or dishwasher?

We offer free delivery for orders totalling $100.00 or above (not including the shipping fee). Orders under $100.00 will be charged with the standard $12.00 delivery fee.

No, we only ship within Australia.

Delivery times vary according to delivery location and volume. In general, delivery takes around 5-9 business days. Orders are processed within 24 hours upon receipt of payment. However, during Christmas, please expect longer delivery because of the high volumes of parcels expected to be delivered by our courier partners.

Yes, you can cancel your order if it is still pending for processing and has yet to be shipped. All placed orders before 12PM AWST (Mondays to Fridays) are dispatched on the same day. Once orders are shipped, they cannot be cancelled.

If you wish to change the delivery address on your order, please email marketing@tolife.com.au as soon as possible and provide the order number so we can immediately update your details.

Please contact marketing@tolife.com.au immediately upon receipt of damaged products and attach relevant photos for our team to assess and work out the best resolution.

in the rare event of defects due to faulty workmanship or materials, we guarantee to repair or replace the product, or any part thereof, free of charge. Please email marketing@tolife.com.au for more information or view or Refund Policy.

For your convenience, we recommend approaching the retailer where you purchased your products. For any additional assistance, you may contact marketing@tolife.com.au or call us at (08) 9350 5688.

For bulk or wholesale purchases, please email marketing@tolife.com.au.